Frequently asked questions
What products do you offer at WardrobeCrush?

We offer a wide range of fashion apparel, including casual wear, formal wear, accessories, footwear, watches, and traditional wear. Our collection is designed to cater to the needs of both men and women, ensuring there's something for everyone!
How do I place an order on WardrobeCrush?

Placing an order is simple! Just follow these steps:

  1. Browse our collection by category (Apparel, Jewellery, Footwear, Watches, Accessories, and Traditional Wear).
  2. Select the items you want to purchase.
  3. Choose your size and color, then click Add to Cart.
  4. Once you’re ready, click on the Cart icon and proceed to checkout.
  5. Enter your shipping details and select a payment method.
  6. Complete your purchase, and we’ll handle the rest!

You’ll receive an order confirmation email once your purchase is successful.
Do you offer free shipping?

Yes! We offer free standard shipping on all orders over domestic orders. For international orders, shipping charges may apply, but we strive to keep them as affordable as possible.
How can I track my order?

Once your order has been shipped, you’ll receive a tracking number in your shipping confirmation email. You can use this number to track the status of your shipment through the carrier’s website.
What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Shopify Payments
  • Amazon Pay (US)
  • Apple Pay and Google Pay

Your payment is securely processed using the latest encryption technologies.
Can I cancel my order?

You can cancel your order within 4 hours of placing it. Here's how:

  • Cancel on the Thank You Page: After completing your purchase, you can cancel your order directly from the Thank You Page.
  • Cancel via Your Account: If you’re logged into your account, you can cancel your order within 4 hours through your account page.

After the 4-hour window has passed, we unfortunately can no longer modify or cancel the order as it moves into processing. However, if there’s an issue with your order, please contact our customer service team immediately, and we’ll do our best to assist you.
Do you accept returns or exchanges?

Yes! We offer 30-day returns on most items. To be eligible for a return:

  • The product must be in its original condition, unworn, and unwashed.
  • Return requests should be made within 30 days of receiving your order.

For exchanges, we recommend placing a new order and returning the item you wish to exchange.

For full details, please visit our Return & Refund Policy page.
Is it safe to shop on WardrobeCrush?

Absolutely! We prioritize your privacy and security. Our website uses SSL encryption to protect your personal and payment information. You can shop with peace of mind knowing that your details are secure.
Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. We’ll try our best to update it before your order is processed, but we cannot guarantee changes once the order has been shipped.
How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to our customer service team at:

  • Email: support@wardrobecrush.com
  • Phone: 281-786-4436
  • Live Chat: Available on our website (click the chat icon at the bottom right of the page)

We aim to respond to all inquiries within 24-48 hours.
Do you ship internationally?

Yes, we do! We offer international shipping to most countries. Shipping charges and delivery times will vary based on your location. You can check the estimated delivery costs at checkout.
How do I subscribe to your newsletter?

To stay updated on the latest arrivals, sales, and exclusive offers, simply enter your email address in the Newsletter Sign-Up section at the bottom of our website. You'll receive periodic emails with all the exciting updates!